Do you use real down in the mid-layer jacket?
Our mid-layer jackets do not have real down insulation because we want our products to be animal friendly. Instead we have chosen the 3M™ Thinsulate™ Featherless Insulation because it mimics down when dry, and performs better than down when wet. The innovative insulation is perfect for the outdoors, lightweight and meets the high-performance standards a product of Cortèz requires.
Last updated: February 27, 2017 10:02
What is a DWR coating?
Durable Water Repellant (DWR) coating is added to the fabric to make it more water-resistant. Almost all high-quality and technical outdoor jackets apply this coating to their jackets. Our product also receives a DWR coating to improve its waterproofness and prevent the garment from wetting out. This improves both waterproofness and breathability.
Last updated: February 28, 2017 03:09
Shipping: when will I receive my jacket?
We have every intention of shipping all rewards so that they arrive to your doorstep in November. This is a conservative estimate, with a good amount of padding in our schedule for unforeseen circumstances.
Last updated: February 27, 2017 10:02
Exchange or Refund policy?
We are confident that following the size chart, will ensure a perfect fit for your jacket. However, if for any circumstance you wish to exchange your jacket for another size, we’ll make sure that’s possible for the one-colored jackets, but you’ll have to pay for the shipping yourself. As we are offering our jackets at highly discounted prices on Kickstarter, we won’t be able to accept refunds. When you choose color blocking for your jacket your product is personalized specifically for you. For that reason, it’s only possible to exchange your color blocked jacket for one of the original colors.
Last updated: April 06, 2017 06:32
When do I have to decide my size, color and model?
When the Kickstarter campaign is finished! We’ll contact you afterwards to select the right size, color and model (men’s or women’s). We’ll send you an elaborate size chart to make sure you select the right size.
Last updated: March 02, 2017 03:07
Shipping costs:
The cost of shipment is added to your pledge amount when you back on Kickstarter. The shipment won’t require taxes or duties in the EU, US and Canada as we will be importing the products ourselves. Countries outside of these areas may have applicable duties/taxes/custom fees, please check with your customs office for specific details.
Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items in the shipment.
Last updated: April 06, 2017 06:21
Do you use real down in the mid-layer jacket?
Our mid-layer jackets do not have real down insulation because we want our products to be animal friendly. Instead we have chosen the 3M™ Thinsulate™ Featherless Insulation because it mimics down when dry, and performs better than down when wet. The innovative insulation is perfect for the outdoors, lightweight and meets the high-performance standards a product of Cortèz requires. Last updated: Mon, Feb 27 2017 1:02 pm EST
What is a DWR coating?
Durable Water Repellant (DWR) coating is added to the fabric to make it more water-resistant. Almost all high-quality and technical outdoor jackets apply this coating to their jackets. Our product also receives a DWR coating to improve its waterproofness and prevent the garment from wetting out. This improves both waterproofness and breathability. Last updated: Tue, Feb 28 2017 6:09 am EST
Shipping: when will I receive my jacket?
We have every intention of shipping all rewards so that they arrive to your doorstep in November. This is a conservative estimate, with a good amount of padding in our schedule for unforeseen circumstances. Last updated: Mon, Feb 27 2017 1:02 pm EST
Exchange or Refund policy?
We are confident that following the size chart, will ensure a perfect fit for your jacket. However, if for any circumstance you wish to exchange your jacket for another size, we’ll make sure that’s possible for the one-colored jackets, but you’ll have to pay for the shipping yourself. As we are offering our jackets at highly discounted prices on Kickstarter, we won’t be able to accept refunds. When you choose color blocking for your jacket your product is personalized specifically for you. For that reason, it’s only possible to exchange your color blocked jacket for one of the original colors. Last updated: Thu, Apr 6 2017 9:32 am EDT
When do I have to decide my size, color and model?
When the Kickstarter campaign is finished! We’ll contact you afterwards to select the right size, color and model (men’s or women’s). We’ll send you an elaborate size chart to make sure you select the right size. Last updated: Thu, Mar 2 2017 6:07 am EST
Shipping costs:
The cost of shipment is added to your pledge amount when you back on Kickstarter. The shipment won’t require taxes or duties in the EU, US and Canada as we will be importing the products ourselves. Countries outside of these areas may have applicable duties/taxes/custom fees, please check with your customs office for specific details. Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items in the shipment. Last updated: Thu, Apr 6 2017 9:21 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.